# Privacy Policy
**Last Updated: December 2025**
Revival Moments ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
## 1. Information We Collect
### Personal Information You Provide
- **Contact Information**: Name, email address, phone number
- **Delivery Information**: Postal address, billing address
- **Service Details**: Descriptions of photos/videos to be processed, preferred animations, and motion preferences
- **Payment Information**: Processed securely through our payment provider (we do not store credit card details directly)
### Information Collected Automatically
- Browser type and operating system
- Pages visited and time spent
- IP address and device identifiers
- Cookies and similar tracking technologies
## 2. How We Use Your Information
We use collected information to:
- Process and fulfill your service orders
- Deliver completed photos, videos, and products
- Communicate about your order status and services
- Improve our website and service quality
- Respond to inquiries and provide customer support
- Comply with legal obligations
- Send promotional materials (with your consent)
## 3. Photo and Video Processing
When you upload photos or provide instructions for video creation:
- Your photos and specifications are stored securely during processing
- We use this information solely to create the services you've ordered
- Once your order is complete and delivered, uploaded materials are deleted within 30 days unless you request extended storage
- We do not use your photos for any other purpose without explicit written consent
## 4. Data Sharing and Disclosure
We do **not** sell or share your personal information with third parties, except:
- **Service Providers**: Payment processors, shipping carriers, and cloud storage providers (under data protection agreements)
- **Legal Requirements**: When required by law, court order, or government request
- **Business Transfers**: In case of merger, acquisition, or sale of assets
## 5. Data Security
We implement industry-standard security measures, including:
- SSL/TLS encryption for data transmission
- Secure file storage and processing systems
- Limited access controls for employee and authorized personnel
- Regular security audits and updates
However, no security system is completely impenetrable. We cannot guarantee absolute security.
## 6. Data Retention
- **Order Information**: Retained for accounting and legal purposes (7 years)
- **Uploaded Photos/Videos**: Deleted 30 days after order completion (unless extended storage is requested)
- **Communications**: Retained for 2 years unless needed for dispute resolution
- **Cookies**: Retained according to cookie settings in your browser
## 7. Your Privacy Rights
**Under GDPR (EU/UK residents):**
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure (right to be forgotten)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
**Under CCPA (California residents):**
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising your rights
**To exercise these rights, contact us at**: gleepixelstudio@gmail.com
## 8. Cookies
We use cookies to:
- Remember your preferences
- Track website analytics
- Enhance user experience
- Maintain security
You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality.
## 9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing information.
## 10. Children's Privacy
Revival Moments services are not directed to children under 13. We do not knowingly collect information from children under 13. If we discover such information, we will delete it promptly.
## 11. International Data Transfers
If you are located outside the United Kingdom, your data may be transferred to, processed, and stored in the UK or other countries. By using our services, you consent to such transfers.
## 12. Marketing Communications
We may send promotional emails and updates. You can unsubscribe at any time by:
- Clicking the "unsubscribe" link in emails
- Contacting us directly
- Adjusting your account preferences
## 13. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or a prominent notice on our website. Your continued use of our services constitutes acceptance of the updated policy.
## 14. Contact Us
**For privacy concerns or to exercise your rights, please contact:**
Revival Moments
Email: gleepixelstudio@gmail.com
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**Version 1.0** - December 2025